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Frequently Asked Questions
Purpose Hosting Pre-Sales Questions
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Purpose Hosting Domain Name Questions Domain Names

How long until my domain name is registered?
The majority of the domain names we register for our customers are automatically provisioned in less than 10 minutes after signup.

Do I need to transfer my domain name to Purpose Hosting? How long does a transfer take? What steps are involved? Are there any costs?
It is a common misconception that you are required to transfer your domain name to your hosting provider for your hosting to work, and that your web site will become unavailable during the domain name transfer. Remember: A domain name transfer is a billing issue only and will not effect your current web hosting from working. Whilst your domain name is transferred, all the settings are locked.
If you elect to transfer your domain name to Purpose Hosting, this means that Purpose Hosting will be responsibe for rebilling you for your domain name renewal at our low prices. You do not need to transfer your domain name to Purpose Hosting to use our web hosting services. For your current domain name to work with our hosting services, it simply needs to contain our DNS settings.

To transfer your domain name to Purpose Hosting, please read our transfer guides that explain the transfer steps, any special requirements that need to be met, approximate transfer time, costs, etc.

Do I need a domain name for my website?
Yes, a domain name is required for your web site to function. Web hosting and domain names are two separate products which work together to give you a web site and/or email services. When you register a domain name from Purpose Hosting, you can package this domain with hosting at the time of signup, or use your domain name with any hosting provider.

Can I host more than one domain on my hosting account? Are there any fees?
On the full featured hosting packages you can host multiple domain names at no additonal cost, if they point to the same page. You cannoit have more than one website on 1 host package.

Can I use my existing domain name with a web hosting package?
Yes, you can use your existing domain name with any of our web hosting packages. When ordering online, please select 'I will use my existing domain name" on the online order form and enter your existing domain name.
Once your account has been created (usually within 24 hours after signing up when paying by credit card), you (or we) can update your domain's DNS details at your current registrar so that it points to our servers.
You do not need to provide the registration keys to us, yet allowing us to help you can be most effective.

What is the difference between a .com.au domain name and other domain name extensions such as .com?
Each domain name extension forms a seperate, distinct domain name. For example mydomain.com.au and mydomain.com are two different and distinct domain names, differentiated by the domain name extension.
.com.au and .net.au domain names have been specifically designed for the Australian market place and are only offered to the Australian businesses. All .au domain names have special eligibility requirements which must be met before your .au domain name can be registered.
There are many advantages of having a .au domain name, including being instantly identified as being Australian - the .au stands for Australia.
You may also wish to consider registering domain names with different extensions, such as .com or .net. These domain names are international domain names, designed for the world market and can be purchased by any one, with no special requirements. If available, it is always a good idea to purchase as many different domain names extensions as available e.g. mybusiness.com and mybusiness.com.au, as domain names are given on a first come, first serve basis.

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Purpose Hosting
PO Box 445 Potts Point NSW 1335
Ph: 02 8399 3111 Fax: 02 8079 6989
e-mail: support@purposehosting.com | web: www.purposehosting.com